A 99.9% Server Uptime
We have set up our shared hosting platform using stable hardware components and strongly tweaked software. Our sysadmins have installed a customized version of Security–Enhanced Linux on all our machines in order to guarantee maximum safety and reliability. We’ve set up a number of DoS protection units in addition to very powerful firewalls to make sure our network is impregnable and secure.
All our Linux shared hosting services packages offer a 99.9% server uptime guarantee. And irrespective of which datacenter you select, the guarantee remains unchanged.
A 99.9% Network Uptime
Aside from our cloud hosting system, we have also set up our very own internal network in each one of our datacenters. Everything is based on high–end hardware parts manufactured by Juniper. What’s more, on every single router, we have put a firewall with a complex set of rules as a way to sift all suspicious requests.
As a result, in each of our data centers – in our data center in USA, in our data center in United Kingdom, in our data center in Finland, in our data center in East Europe and in our data center in Australia, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you are not content with our services, or if you think that they are insufficient, or if you decide that you must have a VPS rather than a cloud hosting package – we will give you your money back, no questions asked.
All domain name registrations are nonrefundable, but you will keep full control of your domains even if you delete your web hosting account with us.
24/7 Technical Support
When you run a web hosting firm, your customer service technicians are of fundamental importance. For this reason, we have punctiliously handpicked a highly qualified group of techs, each with several years of expertise behind his back. Thanks to them, we offer 24x7 support with all our web hosting packages.
And not just that, our company offers a 1–hour response time guarantee. All questions are replied to in less than one hour and our average support ticket response time is just twenty minutes!