Customer Support Channels
A 1–Hour Support Ticket Response Guarantee
All your support requests will be replied to in maximum sixty minutes after the support ticket or email was submitted. If your issue requires further assistance from a server admin, we will direct the ticket or the e–mail to the person in charge, right away then leave a note to let you know that more time will be needed for discovering a solution. Furthermore if you take advantage of our Administration Services package, all of the server administration tasks included there will be performed whenever you desire.
A Topflight Technical Support Service
Our client support staff will be online for you 24–7 if you require help while working with the Web Site Control Panel or with any of the applications that we have preinstalled for you on the dedicated server. Furthermore if you need help with all the day–to–day admin tasks on your dedicated hosting server, you can order the Administration Services package, that includes data backup storage space, weekly OS updates, software installation and troubleshooting procedures, server monitoring and restarting services, etcetera.
An Intuitive Help Section
Every Linux dedicated hosting server is fitted out with our free–of–cost Web Site Control Panel, which features a detailed knowledgebase and a selection of instructional video tutorials. Whenever you need help with the Web Site Control Panel, just click on the Help or Videos buttons located in the upper right corner.