The availability of the customer and tech support that a shared hosting company offers will tell you a lot about the services they offer too. In case you can use just e-mails and / or tickets, you have most likely found a reseller not the web hosting provider. If this is the case, you will have to wait for a couple of days in order to get an issue resolved since your reseller may not be checking their communication on a regular basis or they may have to contact the real web hosting company for further assistance. If the provider can provide different ways of communication with fast response time which are available anytime, they are almost certainly the top provider, not a reseller. So you'll enjoy timely assistance and top quality support as they'll have immediate access to the servers where your account is. Whatever the issue - sales or technical, it is generally much better to contact your hosting company directly via your preferred method of communication.

24/7 Customer Support in Shared Hosting

The customer and technical support services for all our shared hosting plans are round-the-clock, thus you can forget all about waiting for a couple of days to receive assistance. In case you aren't our client yet, you can give us a call, chat with a representative or send an e-mail message. If you currently have an account, you'll be able to open a support ticket on top of the other three options for communication. You can select the best way to contact us based on where you are or the device you are using. We are able to assist you for more or less any hosting-related query that you have or issue that you may encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you may open a support ticket, but even then the max reply time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Hosting

We are aware how essential it is to get prompt help, particularly when your web site is not functioning efficiently for whatever reason. Our Linux semi-dedicated hosting feature 24/7 customer and technical support, which means that in case anything comes up, you'll be able to use plenty of ways to get in touch with us - phone line with multiple local numbers globally, live chat, e-mail messages and tickets. The first two options are for billing, pre-sales and basic issues, which means that if you don't have an account yet, for example, you are able to get extra information about our services, or we will help you with less complex technical problems. The second two options are for strictly technical matters or everything that's more time-consuming as it is easier to track the correspondence between you and our technical support team. The guaranteed maximum answer time for them is just 1 hour, the typical one - 15-20 min, therefore you will not have to wait for an entire day in order to receive support like you may have to do when using the services of various other service providers.

24/7 Customer Support in VPS

When you use our VPS, you won't ever need to wait for more than 1 hour to get assistance for any difficulty that you could experience regarding the server or the software that comes pre-installed with it. We guarantee this short reply time for all the tickets which you open via your billing Control Panel or e-mail messages which you send to our technical support crew. We have local telephone numbers in a couple of countries around the world and a live chat service where we will help you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 using the various methods of communication, so regardless what your question or problem is, there'll always be somebody to help you without delay. In case you need help with third-party software, which you cannot deploy or which gives you troubles, you can take advantage of the Managed Services upgrade package that we supply for all our VPS plans.

24/7 Customer Support in Dedicated Hosting

All of the dedicated server plans that we provide come with 24/7 support via various methods of communication and with a 1-hour maximum answer time warranty. In case you want to learn more about the packages or you have any kind of general or billing questions, you will be able to call one of the local numbers we have internationally or you could use our live chat service and speak with a live representative. For solely tech difficulties that need the help of a technical support person or an administrator, you're able to open a ticket from your billing Control Panel or you could send an email, because all these channels are more appropriate to monitor a certain problem. The response time for them rarely surpasses 30 minutes, therefore you can forget all about having to wait for an entire day to get support. Our support service is available for any kind of server-related issues, including the pre-installed software. When you want support for third-party applications, you may consider adding the Managed Services upgrade that we supply with all the plans.