One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can just forget about waiting around for hours on end, or even a whole day, to receive an answer to an email or a trouble ticket. No matter when you touch base with us, we will get back to you within maximum sixty minutes with any technical or sales queries that you may have. As a matter of fact, our real reply time rarely exceeds 20 to 30 minutes. As we are on duty 24x7, you will always obtain help in a timely fashion and we know precisely how critical that is in the Internet world. As soon as you contact us, we’ll answer your inquiries. In case you face any technical problem, we will tackle it for you, or we will supply you with all the required information in case there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from us, you can take advantage of our astoundingly fast support service. You’ll get an answer to any ticket posted via the hosting Control Panel or e-mail sent to our customer and technical support staff within the hour. The response time is guaranteed and it is valid regardless of the issue – technical or billing. Often, it takes considerably less time to investigate and sort out a problem. We will supply you with more information in case the solution entails something that needs to be done on your end. In case you touch base with us during holidays or weekends, the response time will be exactly the same and since our support staff will be at your service night and day, you’ll receive immediate help for virtually any billing, technical or general issue no matter what time of day or night it is.