Integrated Ticketing System in Shared Hosting
Our Linux shared hosting services feature an integrated support ticket system, which is an integral part of our in-house built Hepsia Control Panel. In stark contrast with other comparable tools, Hepsia permits you to manage everything related to the web hosting service itself in one and the same place – payments, files, emails, support tickets, etc., avoiding the necessity to log in and out of different systems. In the event that you have any technical or pre-sales questions or any problems, you can submit a ticket with just a couple of mouse clicks without the need to sign out of your hosting Control Panel. During the process, you may choose a category and our system will present you with a variety of educative articles, which will supply you with additional info and which may help you resolve any given problem even before you actually submit a ticket. We guarantee a response time of maximum 60 minutes, even if it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we’re using is built into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated hosting, which goes to say that you won’t need some other platform to contact our customer care team – you can do it on the spot in the event that you face an issue. Opening a new ticket takes a couple of clicks of the mouse and finding an older one is equally simple. With our smart search functionality, you can quickly find any ticket that you have opened in the past. You can post a ticket at any time as our technical support engineers are on duty 7 days a week and respond in less than 60 minutes, even though it rarely takes this much to obtain an answer. With Hepsia, you’ll have everything in one location and you can forget about having to sign in and out of two or more platforms to troubleshoot a simple issue.